Status: v1, in force from 2026-10-13.

Deleting your Tartan data

Version 1.0.2 · Effective 2026-10-13 · Posted 2026-10-13 · Last updated 2026-10-13

In plain English. This summary helps you read the page but is not part of it. The full text below controls.

To take your phone off the network, use Leave this network in the app. On a computer, ask your administrator.

To ask for your data to be deleted, email privacy@tartannetworks.com. We act on your organization's instruction and aim to finish within 30 days.

We delete by hand today. Self-service deletion is being built.

Some records outlast a deletion: security records, archives and backups. The table below says which ones, and for how long.

Tartan accounts belong to organizations. Your organization's administrator adds and removes people and devices. When your organization uses Tartan's hosted service, TechSolve LLC (the maker of Tartan Networks) holds your data for your organization.

Remove a phone or computer

Phone: in Tartan Mobile, open Networks, choose your organization, then tap Leave this network.
- The phone leaves the organization at once, and its keys are deleted from the phone.
- Uninstalling the app also deletes everything stored on the phone.
Windows: ask your administrator to remove the computer, or uninstall Tartan with "Remove all data". A plain uninstall does not remove the computer from your organization.
Your administrator can remove any device or person in the Tartan console at any time.

Ask us to delete your data

Email privacy@tartannetworks.com from any address. Include:

the organization's name, or its Tartan network address;
the device name, or your name as it appears in Tartan.

What happens next:

We confirm the request. We check it with your organization's Owner. We don't ask you for more personal data than we need.
If you're a member of an organization, your organization controls your data, so we act on its Owner's instruction. We pass your request to the Owner and tell you when we've done so.
- If the organization no longer exists, or has no Owner, we handle your request ourselves.
If you're an organization's Owner, you can ask us to delete particular people or devices, or the whole organization.
We aim to finish within 30 days. We confirm by replying to your email.

We handle these requests by hand today. We are building self-service deletion in the app and the console, and this page will say when it arrives.

What's deleted, and what's kept

What a deletion does today:

Data	What happens
Sign-in details: passkeys, single sign-on links, active sessions	Deleted, or revoked so they can never be used again
Device records: name, keys, addresses, health	Removed from the live organization
Your person record (display name and identifier)	Marked as removed, and de-identified where our systems allow. Your name may stay on the person record so the security log can show who did what
Security audit log	Kept. It is a tamper-evident record of administrative actions, and some entries name the person who acted
Device and certificate archives	Removed devices and expired certificates are copied to archives, kept for support and security. We are adding time limits to these archives
Backups	Database backups are locked and kept for up to 90 days. Point-in-time restore data is kept for 14 days. Both are then deleted automatically. We use them only to recover from an outage
Records that your organization accepted our Terms	Kept for 6 years after the organization closes, as contract records
Public certificate logs	If your organization's DNS name had a TLS certificate, that certificate's name is in public Certificate Transparency logs run by others. Nobody can remove it from those logs
Messages you sent us	Kept as long as needed to answer them, and for up to 3 years as business records

In-app path (strings)

Settings → Delete my data: "To remove this phone, leave the network (Networks → your organization → Leave this network). To ask for everything your organization holds about you to be deleted, ask your administrator, or see tartannetworks.com/legal/delete."
The screen has buttons to open Networks, to open this page, and to email privacy@tartannetworks.com.